FUNCTION STATEMENT

:

Organizes all of 

Calls received by guest and Room Supervisor, relays messages to the right source.

ESSENTIAL 

DUTIES AND RESPONSIBLITIES

:

The 

Housekeeping Office Coordinator

 is responsible for 

the 

day-to-day

 operations of the 

Dispatch office, including but not limited to, answering the phones, assigning room attendant boards, controlling keys, logging lost and found items, and reporting maintenance issues. The Housekeeping Office Coordinator dispatches calls to housemen and/or heavy porters for guest requests, supervisor and attendant requests and ascertains that the calls are completed in a timely fashion.

He/She is responsible for maintaining the inventory of room attendant keys and hard keys and reports if one is missing to 

the Assistant Executive Housekeeper.

The Housekeeping Office Coordinator updates the

 computer system as required.

He/She works closely with maintenance and the front desk on any room issues.

He/She works to resolve due outs, no service requests and do not disturb situations, by placing the appropriate phone calls.

The Housekeeping Office Coordinator is a direct liaison with 

guests and works diligently to fulfill all of their requests or issues.

He/She is responsible for reporting room conditions that need to be addressed and/or corrected.

He/She 

carries out instructions and action items assigned by the Executive Housekeeper or Assistant Executive Housekeeper.

He/She is responsible for attending scheduled meetings, 

and 

preparing reports required for meetings.

The Housekeeping Office Coordinator is responsible for 

all

 other duties that may be assigned.

MARGINAL 

DUTIES AND RESPONSIBLITIES

:

Must follow up on queue rooms and task

EDUCATION: 

He/she must have graduated high school

.