Sabre Customer Training in Guangzhou, China
Req ID: 33484
Job Family: Marketing/Communications
Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.
Based in Guangzhou, China
Provide Training coverage for all below in Mandarin, Cantonese, and English
Prepare and Deliver training to Sabre customers on the proper usage of Sabre products
Provide knowledge transfer to internal and JV partners as required
Create training materials as required
Provide onsite floor-walk support on occasion
Travel for training if the occasion requires it
Assist with administration and management of the Sabre Training platform when called upon
Maintain rigor in all decisions to be taken, ensuring best returns for
Maintain relationships with Internal partners
Provide feedback on how the Training function may continue to be improved
Keep abreast of new developments across company products
Keep current with industry changes
Remain plugged in to enterprise wide updates
Delivery of extraordinary instruction that promotes usage of the system
Undertake training needs analyses
Participate in special assignments that would draw on Training skills
Develop a curiosity to understand the breadth and depth of knowledge of Sabre Products
Become subject matter expert (SME) in assigned products
Preparation of the training environment – virtual or in person
validate the effectiveness of the curricula and methodology
Examining the learnings of the participants to the standards set
Important to be aware and in tune with the new solutions being delivered by Product Marketing and Product Management.
Work closely with Product Delivery as well as Learning Management Team to ensure Training Materials are well prepared and reflected in a comprehensive delivery of the solutions during training.
Alignment with the Sales team to ensure resources are prioritized and planed for timely training for new and conversion customers so we may begin harvesting bookings the earliest possible.
Ensure that all our self-help tools are clearly on the minds of the customer to enable them to learn and pick up new segments of capabilities of our product at their own pace and as they are required
Basic Degree or 5 years of experience in the travel industry. Training Diploma or proven record in training, Industry Diploma or experience with the travel trade
4 years of hands on training or teaching
Knowledge in Travel trade and it’s complexities; GDS functions; Basic technology – Applications; Systems
Skills in Delivery of Training; Develop Curricula; Create Training materials; Perform Training needs Analysis
Ability to simplify and communicate – break down and build knowledge through explanation and demonstration
Analytical – to understand what is really being required
Network – to have a wider reach in terms of influence and help
Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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