Job Number 24117007

Job Category Property Leadership

Location TownePlace Suites Grovetown, 873 Husk Box Way, Grovetown, Georgia, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Plamondon Hospitality Partners. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

SUMMARY : The Assistant General Manager (AGM) plays an essential role in supporting the General Manager in the daily operations and management of the hotel. Upholding the four foundational pillars of our business—Empowerment and Engagement, Talent Management, Improvement, and Brand Management—the AGM is responsible for assisting the General Manager in the successful oversight of all operations of the hotel property. Furthermore, the AGM serves as an advocate guiding team members to align with and embody the Plamondon corporate mission and values, thereby driving the hotel's success and enhancing its reputation within the industry.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

1. Empowerment and Engagement

2. Foster a collaborative and inclusive work environment that promotes teamwork and open communication by serving as a role model by demonstrating and coaching others.

3. Provide team members with the necessary tools, training, and autonomy to excel in their roles.

4. Engage with guests to ensure a welcoming and memorable experience, addressing any concerns promptly and effectively.

5. Conduct an Annual Associate Engagement Survey to gauge associate satisfaction, gather feedback, and identify opportunities for improvement in engagement and morale.

6. Regularly inspect the hotel property to verify that public spaces, grounds, work areas, and kitchen facilities adhere to all brand standards and guidelines.

7. Report and document all work-related incidents, and guest and associate injuries promptly to HR and the Executive Vice President (EVP) following Plamondon Hospitality Partners' safety and security protocols.

8. Follow brand procedures for handling emergencies such as evacuations, medical emergencies, and natural disasters, while maintaining awareness of any undesirable individuals on the property premises.

9. Talent Management

10. Recruit, train, and develop a high-performing team capable of delivering exceptional service and achieving operational excellence.

11. Conduct regular performance reviews and provide constructive feedback to employees to support their professional growth and development.

12. Foster a culture of continuous learning and improvement, encouraging staff to expand their skills and knowledge through training and development programs.

13. Ensure ongoing development of managers (e.g. coaching, providing stretch assignments) through weekly documented meetings and documentation.

14. Ensures associate performance appraisals are written, documented, and delivered promptly based on the associate’s date of hire.

This company is an equal opportunity employer.

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