Genesis10 is currently seeking a Service Desk 1 with our client located in Columbus, OH. This remote role pays $18/HR W2 based on experience. Responsibilities: Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues. Escalate issues in accordance with defined procedures. Assist users through problem solving steps. Use available tools and resources to research and resolve technical problems. Provide accurate information to end users in a timely manner. Complete assigned tasks. Requirements: Required to have a dedicated workspace at home and be able to work from home without distractions. Ability to multitask while interacting with customers and documenting tickets. Adhere to established quality standards. Strong communication skills; both written and spoken. Ability to work in a team environment. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Genesis10-74123698 Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran