Job Information
Alluvian Hotel
Front Desk in
Greenwood, Mississippi
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- Greet, register, and assign rooms to guests of hotels or motels.
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- Contact housekeeping or maintenance staff when guests report problems.
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- Issue room keys and escort instructions to bellhops.
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- Make and confirm reservations.
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- Verify customers' credit, and establish how the customer will pay for the accommodation.
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- Keep records of room availability and guests' accounts, manually or using computers.
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- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
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- Review accounts and charges with guests during the check out process.
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- Record guest comments or complaints, referring customers to managers as necessary.
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- Compute bills, collect payments, and make change for guests.
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- Transmit and receive messages, using telephones or telephone switchboards.
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- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
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- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
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- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
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- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
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- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
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- Date-stamp, sort, and rack incoming mail and messages.
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- Arrange tours, taxis, or restaurant reservations for customers.
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- Deposit guests' valuables in hotel safes or safe-deposit boxes.
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- Plan, schedule or supervise the work of other employees.