CSA(Front Desk): Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Issue room keys and room directions to guests.. Keep records of room availability and guests' accounts, manually or using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary