JOB REQUIREMENTS: What you will do Under direct supervision, the Customer Operations Associate tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides back-up customer call handling, as needed. Provides administrative, day-to-day support in the operational areas. This will be a hybrid position, with some time required on-site. How you will do it * Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate. * Updates project/labor schedules as required by project owner. * Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions. * Performs necessary cost transfers. * Prepare and submit monthly project billings to align with job progress. * Reconciliation of accounts payable exceptions as necessary. * Assist installation teams as needed to reach revenue goals, which may include contacting vendors. * Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process. * Processing customer contract documentation including certificates of insurance, OCIP, certified payroll, lien waivers through different customer portals as required. * Processes invoice credits and rebills, as necessary. * Proactively contacts customers ensure customer satisfaction and a commitment to pay. * Maintains notes within appropriate systems. * Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date. * Support subcontract process including ensuring all documentation has been provided to meet safety requirements and any bonds are received and lien wavers are provided per contract requirements. * Creating new costumer and vendor accounts. * Provide additional operations administration support, as required. What we look for Required: * High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a construction business work environment, as well as accounting experience. * Must have strong interpersonal skills to... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/114CEE342DB04CEB Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.