About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

Notice for California Residents - California Privacy Policy (https://www.resurgent.com/ccpa#privacy)

Job Description

The Records Custodian is an Authorized Representative for the company and a subject matter expert on the ownership/flow of accounts serviced by or owned by the Company and has a basic understanding of various departments in the company. The Records Custodian reviews accounts and underlying documentation and represents the Company as a witness or corporate representative at depositions and hearings. This position requires a high level of independent discretion and the ability to work unsupervised as a sole representative of Resurgent Capital Services.

What You Bring:

• 3+ years of related experience working in the financial services, debt collections industry, or legal profession, preferably in a litigation heavy environment.

• Strong familiarity with consumer legal proceedings, collections law such as the FDCPA, and other related matters such as settlement negotiation.

• Ability to operate as an on-site company representative or expert witness in court or legal proceedings to include trials, depositions, and attorney meetings.

• Ability to operate in high stress, potentially adversarial situations/conversations and maintain confidential information.

• Strong communication and organization skills with attention to detail.

• Ability to handle multiple projects or duties simultaneously.

• Ability to travel as required which may be weekly at times.

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint) and aptitude for learning new systems.

• Proficiency in OnBase preferred.

• Associate’s degree or Bachelor's degree (preferred).

What We Offer:

• Competitive salary & the ability to make a merit based annual bonus.

• Comprehensive medical, dental and vision insurance

• Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, etc.

• Up to a 4.5% match on 401k

• A career path to grow.

• A casual work environment

• Opportunities to give back to the community by participating in civic and charity events with colleagues.

• Ability to work with phenomenal talent and friendly team of professionals.

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

At Resurgent Capital Services, we're not just about debt collection; we're about fostering personal and professional excellence. Our mission is two-fold: to deliver exceptional customer service and create a thriving environment where talented individuals can flourish.

Joining Resurgent means joining a community where your contributions matter. Whether you're in customer service, IT, analytics, or operations, you'll find your role essential to our collective success. We're committed to providing the tools, training, and support you need to excel and advance in your career.

We're looking for individuals who share our commitment to:

• Treating everyone with empathy and respect

• Supporting customers as they navigate financial challenges

• Creating solutions and making a positive impact

• Using data to make the best decisions possible

Explore our careers and discover how you can make a difference at Resurgent Capital Services.

​