Responsible for all aspects of Procedural and Technical Support and will also engage in sales engineering opportunities through product demonstrations and direct interactions with customers and market partners. This position is responsible for growing both research and clinical revenue profitably, through the execution of an established and comprehensive marketing and sales plan. This position will participate actively in training for physicians and technical people, tradeshows and special events. The PSS will be expected to utilize presentations and demonstrations linked with interpersonal sales engineering skills and marketing tools to achieve company defined revenue, product and project objectives. It is expected that the PSS is a product expert to the level of being able to guide product use and attend and support surgical cases. The PSS will be responsible for administration, maintenance and accuracy of market, customer and contact information through a CRM system. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Provide FHC and other assigned research or clinical manufacturers (clients) with technical support, training, and repair services. · Work with clients and sales personnel for demonstrations and product issue resolution. · Provide product analysis and research input from clients to Marketing functions. · Work on assigned training and product development projects. · Support teaching and training of products and systems to hospital personnel and course attendees. · Support the Regional Development Manager's (RDM) sales efforts. · Support product management, product validation, product launch and collaboration initiatives for both research and clinical product lines. · Meet with potential customers, establish rapport, provide necessary product demonstrations/presentations, and successfully negotiate and close sales. · Monitor, report and act on competitive activities and information. · Establish and maintain relationships with customers, contacts and key strategic partners. · Assist in establishing FHC as "the" Neural MicroTargeting Worldwide" support company by assisting in coaching and training of products and processes based on personal experience and/or education. · Represent the company at trade shows and special events to promote products.