Job Title

Trainer I-III

Job Family

Job Description

What starts with YOU, moves the world!

Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Technical Trainer I-III at our facility located in Charlotte, NC .

What you will do:

• Deliver our technical training programs on different platforms such as Train-the-Trainer, Instructor Led Classroom, Field Training, Webinars, Virtual Classroom, Product Launch workshops, or other training events.

• Deliver effective learning programs at various locations.

• This position interfaces with customers, dealers, service teams, and key stakeholders.

• Emotional intelligence and professionalism to interact with team members.

• Technical ability to read and understand electrical and hydraulic schematics.

• Expertise in specific topic areas and mechanical comprehension.

• Presentation and facilitation skills are required in this position.

• Responsible for delivering programs consistently across Hyster Yale Group dealers and internal service teams.

• Trainers will also function as Subject Matter Experts for development and revision of materials.

• In this role the Trainer will provide the expertise in product and technical areas which enhance the credibility of program offerings.

• It is expected that the Trainer will keep their skills sharp and stay up to date with Hyster Yale Group products by attending product launch meetings, and service roundtables.

• The Trainer will understand and support adult learning theory and work with the development team this into all training materials.

• Reinforce all aspects of learning and facilitation to develop a continuing education mentality across all learning platforms.

• Reinforce hands on learning with product exercises.

• Expected to be an advocate for the developmental solutions provided by the department.

• These solutions may take the form of additional training days, developing additional training materials to printed materials, custom projects, or other solutions as the need arises.

• The Trainer will continued provide support of new products using a blended learning approach.

Who you are:

• Professional in appearance, behavior, routines, and style.

• Decisive and adept at problem solving.

• Has the ability to make educated decisions.

• Articulate and informative communicator that can comfortably converse across different groups.

• Passionate about our products and our people.

• Enthusiastic about educating people about our products in an informative, technical, and captivating way.

• Identify a learner’s comprehension and addressing the needs of the individual.

• Performs well while traveling.

Skills, Experience & Abilities

• Presentation skills.

• Coaching, mentoring, and giving feedback to the learners.

• Manage the training classroom learning experience and the student performance.

• Deliver the information and facilitating the technical training programs in person or virtually.

What you will need:

The minimum experience and formal training for this position will be one of the following:

Level I:

• Bachelor’s Degree preferred. Experience will be considered in lieu of a degree.

• 3 to 5 years with bachelor’s degree or 7 to 9 years without bachelor’s degree required of relevant of experience in product management, marketing, training, engineering, service, aftermarket, operations, and/or sales and marketing (preferably in material handing industry).

• Training certification or similar experience preferred.

• Lift Trucks Operations

• Product, Industry, or Process Expertise

Level II:

• Bachelor’s Degree preferred. Experience will be considered in lieu of a degree.

• 5+ years with bachelor’s degree or 9 years without bachelor’s degree required of relevant of experience in product management, marketing, training, engineering, service, aftermarket, operations, and/or sales and marketing (preferably in material handing industry).

• Training certification or similar experience preferred.

• Lift Trucks Operations

• Product, Industry, or Process Expertise

Level III:

• Bachelor’s Degree preferred. Experience will be considered in lieu of a degree.

• 5-7 years with bachelor’s degree or 9-11 years without bachelor’s degree required of relevant of experience in product management, marketing, training, engineering, service, aftermarket, operations, and/or sales and marketing (preferably in material handing industry). Training certification or similar experience preferred.

• Lift Trucks Operations

• Product, Industry, or Process Expertise

Who we are:

HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-RITB

#LI-Hybrid

Job ID

1609

Employment Type

Full time

Work Hours

40

Travel Required

50-75

Primary Location

HYG US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled