Helpdesk Representative I

The Helpdesk Representative I provides technology support to the Pitt-Greensburg campus (students, faculty, staff, and visitors), primarily through the Pitt-Greensburg technology help desk. Responsibilities include support of student and university-owned computer systems both at the help desk location and throughout campus (e.g., in faculty and staff offices); assistance with support-related tasks; general systems analysis, systems design, maintenance, and user consulting; and backup coverage for other department functions. Some Apple/Mac experience desired.

Job Summary

Troubleshoots and resolves routine Information Technology (IT) issues. Documents communications and employs help tickets. Directs student assistants and application functional testing.

Essential Functions

Must have the ability to travel independently around the Pitt Greensburg Campus, as well as to other University of Pittsburgh campuses for meetings and to troubleshoot computing sites. The employee must be able to communicate effectively through written and oral communications and to think quickly and adapt to rapidly changing technology applications. Must be able to operate basic office equipment (computer, telephone, copier).

Physical Effort

Must be capable of lifting and carrying up to 25 pounds, speaking and hearing on the telephone; viewing a computer screen for all application, operating systems, and database management work.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular Job Classification: Staff.Helpdesk Representative I Job Family: Information Technology Job Sub Family: End User Support Campus: Greensburg Minimum Education Level Required: Associate's Degree Minimum Years of Experience Required: No experience required Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m. Work Arrangement: Monday - Friday 8:30 a.m. - 5:00 p.m.

Relocation_Offered: No Visa Sponsorship Provided: No Background Check: For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances: Not Applicable Required Documents: Resume, Cover Letter

PI243809576 

*PLEASE CLICK "APPLY" ON PACAREERLINK PA. GOV. AND SEE "FOLLOW-UP INSTRUCTIONS"  *