Strategic Customer Segmentation Manager

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

This position is responsible for helping to implement the 'Jobs to be Done' research to identify and understand customer needs, pain points, and aspirations, driving customer-centric innovation and strategic initiatives for Mack Trucks. The Strategy Manager will collaborate closely with various stakeholders to conduct research, extract key insights, and drive strategy. Central to this role is the ability to ask the right questions, gather and analyze data, document processes, and help to integrate customer needs into the organization's services strategy.

Key Responsibilities:

• Lead efforts to define customer job maps, outlining customer job steps, and identifying needs and desired outcomes.

• Analyze and interpret customer research data to identify key jobs related to Mack Trucks' products and services.

• Support customer segmentation efforts within Mack by applying Jobs to be Done insights.

• Help to develop and implement strategies based on Jobs to be Done analysis to enhance offerings in collaboration with product development, engineering, marketing, and sales teams.

• Collaborate with internal and external groups on market analysis to understand industry trends, competition, and service opportunities.

• Work closely with Product Segment managers to provide research data and support in identifying opportunities

• Help to quantify business cases for new solution implementation.

• Deliver compelling executive-level management reports.

• Exhibit and teach exceptional problem-solving skills.

• Lead tasks for senior stakeholders with critical deadlines.

• Present findings and recommendations to senior leadership.

• Support strategic initiatives for Mack Trucks' strategy development and implementation.

• Develop and present senior-level materials.

Who are you?

Critical Competencies:

• Strong analytical skills with a process-oriented approach.

• Interview skill set with capability to identify purchasing patterns, identify direct and indirect competitors, why customers switch competitors and familiarity with JTBD interview techniques.

• Ability to effectively communicate how findings lead to business conclusions is essential as well as demonstrating the value and impact of data-driven insights.

• Communication and presentation skills, with the ability to convey complex concepts to different audiences.

• Effective problem solving skills.

• Strategic agility / innovation management.

• Learning on the fly.

• Customer focus.

• Ability to network and influence stakeholders in the organization.

Essential Educational and/or Training Qualifications and Certificates:

Bachelor’s Degree in Business Administration, Marketing, Product/Innovation Management.

Preferred Experience and Knowledge:

• 5-7 years experience in within the heavy truck, equipment or automotive industry.

• Experience with dealer networks or channel partners.

• Experience with connected services and telematics service providers a plus.

• Experience setting priorities with cross-functional and complex organizations.

• Experience with data analysis.

Other Requirements:

• High proficiency in Microsoft Office Suite.

• Strong data analysis skills, including the ability to prioritize decisions with data.

• Selling ideas, programs, and business cases.

• Change facilitation.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.

• Generous paid time off including paid caregiver and parental leave policies.

• Competitive matching retirement savings plans.

• Working environment where your safety, health and wellbeing come first.

• Focus on professional and personal development through Volvo Group University.

• Programs that make today’s challenging reality of combining work and personal life easier.

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Job Category: Strategy & Business Development

Organization: Mack Trucks

Travel Required: Occasional Travel

Requisition ID: 13314

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro