Portfolio Support Specialist

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The purpose of this job is to support the Services and Solutions portfolio for the Mack and Volvo dealer network, national accounts, leasing network and customers using Connected Services. This role interfaces regularly with dealers, customers, Sales Managers, Product Managers, Business Control, Volvo Financial Services and Digital & IT. This position plays a vital role in Volvo Group’s 2030 goal of 50% revenue from services by accurately and efficiently supporting the users of Services and Solutions.

Key Responsibilities:

• Facilitate quoting, ordering, invoicing and activation activities for the Services & Solutions Portfolio including:

• Service Contracts

• Purchased Coverage

• Connected Services

• Leasing Operations

• Support the growth of the Services & Solutions portfolio through building and managing an enhanced renewal campaign strategy.

• Collaborate with Digital & IT to enhance operational systems that enable Services & Solutions products.

• Support cross-functional activities with the VFS Payment Solutions team to ensure successful payments for invoices issued within the GTNA invoicing systems.

• Compile data needed from sales systems for statistical reports, including quote activity, active contract/subscription counts, and renewal activities.

• Drive continuous improvement by finding opportunities for automated processes, improved customer experience, and prevention of financial leakage.

• Support the launch of new service offerings by responding to inquiries from dealers, customers and sales managers, as well as relaying dealer feedback to Product and IT development teams.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Critical Competencies:

• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.

• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.

• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.

• Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.

• Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.

• Initiative: Taking action in the absence of specific instructions or a specific requirement, taking reasonable risks to achieve results, and persevering when challenged.

Minimum Education and Experience:

• Bachelor’s Degree in applicable field or equivalent experience.

• Minimum of two years’ experience in operations, sales support, and/or program or account management.

• Ability to quickly learn and adapt to new IT systems, become Subject Matter Expert on systems to train others.

• Knowledge of heavy-duty distribution channels and OEM dealer structures.

• Experience working cross-functionally to accomplish initiatives and projects.

• Knowledge of Service and Solutions Portfolio preferred

• Power BI (or equivalent system) and Advanced Microsoft Office computer skills

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.

• Generous paid time off including paid caregiver and parental leave policies.

• Competitive matching retirement savings plans.

• Working environment where your safety, health and wellbeing come first.

• Focus on professional and personal development through Volvo Group University.

• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Sales & Services

Organization: Mack Trucks & Volvo Trucks

Travel Required: Occasional Travel

Requisition ID: 18751

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro