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TEKsystems Customer Service Representative in Greenfield, Wisconsin

Location:

  • Greenfield, WI

Description:

  1. Customer Service
  • Greet patients that come into the stores

  • Effectively communicate and answer patient questions about product

  • Maintain positive attitude and build rapport with customers

  • Work in computer system to open new patient accounts and complete sales transactions

  • Take payment for cash sales and/or bill products to insurance including gathering prescriptions and documents needed from physicians

  1. Inside Sales
  • Responsible for selling additional products to customers/patients based on their needs

  • Primarily work with the walk-in customers and actively listen to their needs to pair solutions

  1. Order Entry
  • Taking orders and entering them into the computer system using a high degree of accuracy

  • Processing orders on the back end

  1. Some Light Assembly
  • Occasionally will need to gather medical products, take them out of the box and put them together for the patient

  • Receive unassembled equipment, unload equipment and put the equipment together using screwdrivers

Additional Skills & Qualifications:

MUST HAVES:

  • Ability to learn quickly and catch on to new tasks

  • Previous face to face customer service experience and familiarity dealing with difficult clients

  • Exceptional data entry skills, requiring a minimum of 40wpm typing speed with high degree of accuracy

  • Energetic and ability to thrive in a fast-paced work environment

  • Basic computer skills - Microsoft programs, email and teams

  • Openness to light assembly of medical products

NICE TO HAVES:

  • Retail and inside sales experience

  • Healthcare experience and knowledge of insurance billing processes

  • Bilingual in Spanish and English

    About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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