This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4255254

SUMMARY

Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the banks customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. *Cross train to perform customer services, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and providing efficient and quality customer service.

QUALIFICATIONS \|EDUCATION \| EXPERIENCE \| SKILLS \| AVAILABILITY

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED) will be required by completion of current school year.

• 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.

• Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.

• Abilty to travel to other banking centers within the market or for training outside of the market may be required.

HOURS OF AVAILABILITY:Regularly Scheduled Hours/Week: 40 Hours

Required: Monday - Thursday 7:45 am - 5:00pm \| Friday: 9:00 am - 6:00 pm \| Saturday: 8:00 am-12:00pm (1per month)\ *Extended working hours may be required

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training consists of learning and developing the essential duties listed below:

Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.

Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.

Process deposits, withdrawals, cash advances, issue Cashiers Checks, and cash checks, securing proper identification and following teller policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Ability to use mathematical skills using money (add, subtract, multiply and divide numbers) will be required.

Visually review customer transactions verifying necessary information.

Count and balance cash using Retail Banker platform. Buy and sell currency from the vault as necessary, ensuring that Retail Banker drawer cash limits are not exceeded. Scan all proof work through branch capture machine.

Receives mortgage, consumer, and other loan payments.

Ability to articulate effectively with customers by answering questions in person or on telephone and refers customers to other bank services as necessary. Constantly communicate and exchange information with external and internal customers and must be able to exchange accurate information in these situations. Ability to use common sense understanding in order to carry out detailed written or oral instructions.

Promote bank services and products following appropriate cross-selling procedures or directing client to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the transactional desk. Ability to read and interpret documents and write routine correspondence via MS Outlook.

Adhere to daily opening and c losing procedures. Follow prescribed security and safety measures. Secure coin and currency at closing ensuring that cash drawers and safes are locked in vault.

Maintain currency and coin supply as prescribed by bank policy. Manually count, verify and strap currency. Process coin by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed.

Assist with night deposits, mail deposits and ATM deposits as needed.

Complete Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) as needed. Detect and inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a