This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4234859

The Banking Center Manager ensures the efficient daily operation of a full-service banking

center. Maintains staff by assisting with selecting, orientating, and training employees,

maintaining a safe, secure, and legal work environment, developing personal growth

opportunities. Develops new deposit, coordinates, and administers policies. Provides a superior

customer experience and promotes sales and service culture through coaching, guidance, and

staff motivation. Actively supervises and trains staff while assisting in the response of customer

account inquiries and aids in resolving customer problems and complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for management of the banking center team including service, sales, and

operations. Adheres to all department and company policies and procedures and follows

applicable banking regulations.

Personnel:

1. Ensures training and development of retail staff on bank protocol, operational processes,

policies, and procedures.

2. Creates a positive working environment that facilitates exceptional service, expanding

profitable relationships and employee engagement.

3. Support and promote an environment that provides a level of care that makes customers

feel welcomed, significant, and engaged.

4. Engages banking center team to take ownership of achieving personal and banking center

goals.

5. Ensures Bank Better Coaching forms are completed according to Bank Better guidelines.

6. Exchange information and keep staff informed of pertinent changes in operational policy

and procedures.

7. Manages and schedules retail staff for banking center.

8. Accomplishes staff results by communicating job expectations; planning, monitoring, and

appraising job results; coaching, counseling, and disciplining employees; developing,

coordinating, and enforcing policies, procedures, and productivity standards. Conduct

banking center staff meetings/huddles when needed.

9. Visually identify that mandatory labor law posters are in compliance and are

conspicuously displayed in areas frequented by all employees on a regular basis and can

readily see them. Verify accuracy with Human Resources.

10. Awareness of essential employment law concepts and apply, interpret, and execute

policies reviewed during Banking Center Manager meetings and Bank Better University.

Operations:

1. Frequently performs all essential Retail Banker/Retail Banking Specialist duties and

ensures that these duties are followed by retail staff.

2. Provides and ensures that customers receive exceptional service, and that staff executes

operational excellence.

3. Ensures that the team maintains customer confidence and protects bank operations by

keeping information confidential.

4. Maintains security procedures to protect the team and banking center against robbery and

other criminal acts.

5. Ensures audit controls are followed to protect the bank from unnecessary risk and

exposure and Teller/Bank Center Audits are completed on time every month.

6. Support compliance with regulatory guidelines such as Bank Secrecy Act, Regulation CC

and Regulation E.

7. Review Fraudulent transactions and suspicious activities identified by team members.

8. Monitor wire transfers initiated by team members for accuracy.

9. Serves as a communication link between all departments and Leadership to ensure the

Banking Center Team is informed and understands directives, bank financial

performance, initiatives, and other pertinent information.

10. Resolve customer complaints which are beyond the scope of other banking center

personnel. Discuss and communicate complex and sometimes sensiti ve subjects with

clarity and tact.

11. Resolve any outstanding account maintenance issues tracked by banking center

personnel.

12. Works with members of top management to develop banking center objectives and the

specific programs necessary to achieve them. Ability to speak effectively to small groups

of employees or customers.

13. Will be required to complete supervisory checklists.

14. Ability to read and interpret documents and write routine correspondence via MS

Outlook.

15. An understanding of debit-credit and account balancing and the ability to identify and

resolve staff balancing issues are required. Proficiency in numeracy skills such as