JOB REQUIREMENTS: Work Location Type:Green Bay, WI - Hybrid Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we\'re looking for passionate people to join our team as we continue leading the industry. Are you an IT professional that enjoys helping your team and organization grow? If so, we want to talk to you! We are seeking a dynamic IT Operations Manager to join our team at Imperial Supplies. Start your career with a company whose motto is \"People First\". Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs. Why should you join Imperial? Competitive salary Hybrid / Remote schedule Immediate medical, dental, vision; 12 hours of PTO for every full month worked(up to 144 hours a year!),6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested! Position Overview: Under limited supervision, manages IT Operations and the help desk support team and provides user support for computer systems and application software. As a liaison between the IT team and business partners, excels in leading IT Operations, and help desk support processes that heavily rely on ticketing system, documentation, and communication procedures. Key Responsibilities: Responsible for maintaining daily IT Operations including system monitoring, defining, and maintaining operating procedures, implementing new technologies and processes to improve efficiency and productivity. Leading and monitoring team performance, conducting performance evaluations, mentoring, training, and developing feedback reports. Participates with the VP, Information Technology in the strategic planning process to develop goals and coordinate activities between all other functional areas. Responsible for monitoring key system performance metrics. Creates, assigns, and manages support issues in the IT ticketing system; monitors and/or escalates tickets ensuring any company-critical event-based system issues are resolved in a timely manner to minimize business or customer impact. Communicating with business partners and providing in-person and phone support for Imperial business systems and user applications if required. Asks questions of end... For full info follow application link. Imperial Supplies is an Equal Opportunity and Affirmative Action Employer. Qualified minorities, females, those with disabilities, and veterans are especially encouraged to apply. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7FB9EDEB66D74E33