JOB REQUIREMENTS: General Summary The Customer Strategy and Engagement Advisor is responsible for building relationships with customers senior level executives to encourage new and repeat business opportunities. This role is responsible for the management of a select portfolio of accounts by vertical industry as well as managing and growing existing accounts by bringing forth new capabilities. The Customer Strategy and Engagement Advisor represents customer strategy and needs through active engagement within the organization; to ensure quality, with a focus on reliable, profitable growth. Primary Responsibilities * Develops account relationships with contacts from C-level to frontline management levels within the organization. Identify opportunities to further penetrate accounts by selling our diverse service portfolio across all lines of service. * Partners with the Solution Design team to prepare and present business proposals and sales presentations. * Responsible for the negotiation and management of customer contracts and Statement of Work. Manage the account rationalization process and annual budget plan to ensure profitability and sustainability of the account. * Responsible for planning and executing customer engagement activities to include customer presentation creation and leading business reviews. * Supports sales team by acting as a subject matter expert to provide sales education and commercial content such as case studies, white papers and industry intelligence. * Acts as the point of contact for customer communications, conflict resolution, and compliance on customer deliverables and revenue expectations. * Responsible for reviewing and keeping track of progress of all major deliverables strategic plan, quarterly reviews, annual reviews, improvement recommendations to ensure quality standards, contractual commitments and customer expectations are met. * Determines project management criteria required to successfully onboard new customers. Owns the onboarding of new customers. * Manage communication expectations between the operations team and the customer. Interacts with Operations leaders to align metrics and reporting to meet customer requirements. * Adheres to all applicable laws/regulations, as well as company policies and procedures. * Performs other duties as required. Education/Experience * High School Diploma or GED with 5 or more years of experience in building and maintaining customer relationships. * In addition, experience working with software, hardware and networks required. * Bachelor\'s degree in business or related field preferred. * Travel requirements will be 25% to 35% . Working Conditions General office environment that is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment with standard office equipment available. Disclaimer The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change. FedEx Supply Chain is an equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Supply Chain is committed to providing access, equal opportunity, and To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU3ODM1Ljg3NzBAZmVkZXhjb21 LmFwbGl0cmFrLmNvbQ ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU3ODM1Ljg3NzBAZmVkZXhjb21wLmFwbGl0cmFrLmNvbQ