Description

Compensation Range (Colorado only):

$90 - $120K

Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility

• Substance Abuse Screening

• Physical Exam (if applicable)

• Background Checks for Badging/Security Clearances (if applicable)

About Hensel Phelps:

Founded in 1937, Hensel Phelps specializes in building development, construction and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked #1 in aviation and #12 overall general contractor in 2021 by ENR, Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity and Community—Hensel Phelps brings our clients’ visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position Description:

The IT Operations Manager’s role is to plan, organize and manage staff and overall operations to ensure the stable operation of the region’s IT infrastructure. This includes developing, maintaining, supporting and optimizing key functional areas, particularly jobsite provisioning, network infrastructure, server infrastructure, data communications and telecommunications systems. The IT Operations Manager will schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. This person is responsible for ensuring proper staffing, task management and technology solutions are deployed, and that end users receive the appropriate assistance.

Position Qualifications:

Formal Education & Certification

• Four-year university degree or college diploma in the field of computer science, information systems and/or 10+ years equivalent large enterprise work experience.

• Certification in ITIL preferred.

Knowledge & Experience

• 10+ years’ experience managing and delivering infrastructure design and operational excellence.

• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.

• 5+ years successful leadership of an infrastructure team.

• Extensive hands-on technical knowledge of network systems, protocols, and standards

• Strong knowledge and experience with Microsoft Azure Active Directory Services, Windows Server OS, Office 365, VMware and virtualization technologies

• Experience working in a switched and routed environment.

• Working technical knowledge of current network hardware.

• Knowledge of security software, firewalls, intrusion detection systems, and other network security measures.

• Construction industry software knowledge in products such as, Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff a plus

• Good working knowledge of Microsoft software including SharePoint, Azure, Exchange, Intune, and Teams

• Telephony knowledge of Poly, Crestron, and AMX room AV systems a plus

• Application support experience with Microsoft 365 administration and ecosystem.

• Experience in interpreting the applicability of local and federal laws/regulations to company operations.

• Security knowledge of guidelines provided by the Defense Federal Acquisition Regulations Supplement (DFARS), and the Cybersecurity Maturation Model Compliance (CMMC) policies

Personal Attributes

• Ability to make sound and logical judgments.

• Demonstrated leadership and personnel/project management skills.

• Good understanding of the organization’s goals and objectives.

• Strong interpersonal, written, and oral communication skills.

• Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and so on.

• Able to conduct research into issues and products as required.

• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

• Ability to present ideas in a user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Proven analytical and problem-solving abilities.

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment.

Essential Duties:

Strategy & Planning

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

• Develop, implement, and maintain policies, procedures, and associated training plans for operation infrastructure administration and project management.

• Participate in the development of IT strategies in collaboration with the executive team.

• Conduct research and make recommendations on products, services, protocols, and standards in support of all operational IT procurement and development efforts.

• Establish service level agreements with business units.

Procurement & Deployment

• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for projects and associated efforts.

• Negotiate with vendors, outsourcers, and contractors to secure operation-specific products and services.

• Assist with the planning and deployment of operation IT security measures.

Operational Management

• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure projects, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.

• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.

• Define hardware and software standards in conjunction with owners and stakeholders.

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.

• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.

• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.

• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.

• Practice IT asset management, including maintenance of component inventory and related documentation.

• Direct and administrate a contingent of operations engineers, and where necessary, conduct performance reviews and corrective action.

Benefits:

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii) , and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps’ policies. Based on position location, a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Equal Opportunity and Affirmative Action Employer:

Hensel Phelps is an equal opportunity and affirmative action employer. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)