Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Controls Manager (Cross-border Payments)

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

The Cross-border Services Global Product Team team is looking for an Operating Controls Manager to drive our product management governance efforts forward by establishing an operating model framework and improving internal processes. The ideal candidate is detail-oriented, highly motivated, analytical, and possesses a process-driven mindset.

Role:

• Governance framework development: Development and maintenance of internal operational policies and control procedures.

• Target operating model: Plan, build and maintain an operating model for the product organization within the cross-border payments team.

• Change controls management: Development and management of internal change controls for product activities, with lean on proactive monitoring for regulatory change visibility.

• Process development: Managing updates and improvements on product processes by regularly liaising with all LOBs, managing a periodic review and fielding intake tickets on process improvements.

• Business process advisory: Evaluating existing cross-functional processes for efficiency and coverage, and identifying areas for improvement while coordinating with relevant stakeholders.

All About You:

The ideal candidate for this position should have:

• Significant experience in business transformation, project/program management, or governance, ideally in a fast-paced operations environment managing multi-stakeholder/geography projects simultaneously

• Deep knowledge of payment and clearing systems as they relate to both domestic and cross border payments

• Understanding of current payment trends and developments, both from a flow and technological perspective

• Ability to interact and communicate virtually with stakeholders across multiple geographies

• Sense of ownership, both for directly managed projects as well as broader business outcomes

• Experience working with banks, fintechs and/or large corporates as it relates to payments and payment solutions

• PMP/PgMP and/or Lean Six Sigma certified

• CRM software/tool experience

• Significant experience in the technical data exchange systems (e.g. APIs, web platforms, etc.)

• Understanding different client segment needs such as Banks, Financial Institutions, Payment Service Providers and Corporates

• Basic people management experience

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.