SERVICE COORDINATOR / DISPATCHER

COMPANY OVERVIEW:

Since 1990 Riverside Integrated Systems has become one of West Michigan's most respected life safety integrators.

Riverside Integrated Systems is now a division of Everon . At Everon, we truly believe that our people are the difference for our organization, our customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

Riverside Integrated Systems is stationed in Grand Rapids, MI, but has clients throughout Michigan. We are looking for candidates to join our talented team of professionals. We are interested in hiring someone who is eager to learn and who can put their knowledge and expertise to work for our customer's next fire, security, or communications project. Please visit our website, http://www.riverside-is.com, to learn more about Riverside and what we have to offer.

Location: Grand Rapids, MI

Type: Full Time

POSITION SUMMARY

This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

ESSENTIAL DUTIES & RESPONSIBILIES

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.

• Responsible for creating work orders, providing status to customer, and following up with technicians.

• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.

• Complete contract paperwork and quality control paperwork.

• Schedule sub-contractor work.

• Work with technicians to ensure all paperwork is completed properly within the designated time.

• Maintain appointment schedules.

• Order material and equipment.

• Notify technicians when material/equipment is received and assist in the issue of material and equipment to technicians.

• Complete daily reports.

• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.

• Aid in technician’s vehicle physical inventory.

• Act as a liaison between Sales, Project Managers, and technicians.

• Other duties as assigned.

SKILLS & QUALIFICATIONS

• High School Diploma or General Education Degree (GED)

• Minimum 1 years of experience performing administrative duties required within a sales or service industry and working knowledge of dispatching and scheduling systems - helpful.

• Proficient in Microsoft Office (Outlook, Word, Excel)

EXPERIENCE & REQUIREMENTS

• Must possess good decision-making skills and be organized and detail oriented.

• Must have excellent oral and written communication.

• Ability to use discretion. Problem Solving and ability to escalate matters when needed.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.

• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

• Full coverage Health Insurance -100% company-paid premiums

• Full coverage Dental insurance -100% company-paid premiums

• Vision insurance

• Term life insurance -100% company-paid premiums

• 401k Retirement Plan with 50% company match

• Flex saving plan

• Holiday pay

• Vacation pay

• Signing Bonus if applicable

• 401k

• Flexible spending account

• Life Insurance

• Paid time off

Riverside Integrated Systems & Everon are Equal Employment Opportunity (EEO) employers. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.

ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at http://jobs.adt.com to learn more.