Job Information
Van Andel Institute Security Center Operartor Full-Time 3rd Shift in Grand Rapids, Michigan
::: {aria-hidden="true"} Job Description :::
::: {automation-id="decorationWrapper"}
::: {automation-id="richTextEditor" no-h="true" metadata-id="56$309310" uxi-widget-editable="false" uxi-form-item-child-list-index="2" aria-labelledby="56$309310-input--uid124-input-formLabel"} ::: {dir="ltr"}
Security Center Operator
Van Andel Institute's{target="_blank" rel="noopener noreferrer" aria-label="Van Andel Institute’s opens new window"}? Security Department is seeking to hire a?Full time?Security Center Operator.
Van Andel Institute's Security Department?supports the Van Andel Institute's Scientific and Educational mission by protecting the assets of the Institute: people, property, and information through consistent quality service 24 hours a day - 365 days a year.
As a Security Center Operator, you will run a Security Operation Center monitoring Security, Fire, and Building control systems. Dispatch and coordinate responses to alarms, incidents and emergencies and send incident notifications in real time. You will provide assistance and clarification to employees, visitors and customers regarding security services as well as procedures, rules and regulations. You will be cross trained to support the front desk operations and respond to calls for service as
assigned.
*What is Required *
Associate's Degree or equivalent preferred with 2+ years of customer-facing experience in retail, hospitality, insurance, healthcare, or related industries.
Customer service experience
Critical thinking skills
Curiosity/desire to learn
Written and verbal communication skills
Ability to adapt to changing priorities
Flexibility to support the team
Experience working with various computer software and systems
Schedule
This is a 3rd shift full-time position with weekend work included. Typical schedule:
Payroll week 1
Sunday 0000-0800
Tuesday 0000-0800
Wednesday 0000-0800
Thursday 0000-0800
Friday 0000-0800
Payroll week 2
Sunday 2000-0000
Monday 0000-0800
Tuesday 0000-0800
Friday 0000-0800
Saturday 0000-1200
Flexibility to shift start/end times to support the team is a bonus.
The team provides services 24 hours/day, 7 days/week, and 52 weeks/year (weekends and holidays included).? Work shifts are normally 8-12 hours in duration but may be extended in the event of an emergency, personnel shortage, workload, or work-in-progress. Availability and willingness to be flexible with scheduling is p
::: :::
:::