Job Information
Michigan Kenworth Office Manager in Grand Rapids, Michigan
Michigan Kenworth in Grand Rapids is seeking a talented individual to take on our Office Manager role! This position is ideal for someone who enjoys working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!
Responsibilities:
- Overall responsibility for the Branch office including the efficient and productive operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
- Establishes operational goals and objectives for the Branch office and ensures these are met
- Fosters effective and timely communication between all Branch departments
- Communicates and coordinates with supervisor on office product procurement
- Overall responsibility for upkeep and maintenance of office area of facility as budget guidelines and Branch Operating Team decisions dictate
Primary Duties:
- Answering multi-line telephone, directing calls and taking messages as required
- Greeting customers and handling their questions and concerns quickly, efficiently and professionally
- Accepts payments for products and services provided and ensures transaction is documented accordingly
- Assures payable matching process is timely, thorough, and accurate
- Operates word processing and spreadsheet computer programs
- Processes and updates customer mailing lists
- Processes and files paperwork such as sales, parts and service documentation per supervisor direction
- Insures completion of new and used truck sales documentation
- Coordinates and reconciles weekly payroll for each department including daily payroll posting as required
- Assists with Human Resources tasks such as administering pre-employment testing, scheduling pre-employment physical and drug screens, and ensuring that all new hire paperwork is completed and returned in a timely fashion
- Liaisons with the corporate office departments as necessary
- Assists sales department in coordination of sales deliveries
- Assist Branch Team members in planning and coordinating company events
- Opens, sorts and distributes incoming mail
- Interviews and hires office department personnel
- Other office duties as assigned