Qualifications

Main Duties

• Provide superior customer service by answering incoming calls in a timely manner.

• Follow established policies and procedures to respond and route calls appropriately.

• Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively.

• Log customer information into a database ensuring data entry is accurate and complete.

• Access database per customer request for information; use critical thinking skills to perform research to find a solution for the customer’s need and/or concern.

• Verify and record demographic data with caller and escalate customer issues as appropriate.

• Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution.

• Maintain and improve quality results by adhering to standards and guidelines.

• Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.

• Control the pace and flow of the inquiry/request and manage call time effectively.

• Follow protocol and apply sensitivity and discretion in handling confidential information.

• Promote the client’s vision, values, and services to all customers and stakeholders.

• Adhere to organization wide quality standards.

Other jobs duties as assigned.

• Ability to certify in both English

MUST HAVES:

• High School Diploma or equivalent

• At least 18 years of age

• Proficient in the English language (written and verbal)

• Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers.

• Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)

• Proficient in both the English language (written and verbal)

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $17.75 - $17.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Mar 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.