Title: Switchboard Operator I

Location: This position will work a remote model. Ideal candidates will live within 50 miles of one of our PulsePoint locations.

In this role, you will primarily work remotely from your home with flexibility to work in the office as needed. There may also be times you would be expected to go into the office for training, IT issues, team meetings or engagement activities.

The Switchboard Operator I will be responsible for receiving calls and responds to inquiries and requests for assistance.

How you will make an impact:

• Identifies problem, troubleshoots, and provides advice to assist callers.

• Understands the company's structure and how to direct the calls to the appropriate area.

Minimum Requirements

• HS diploma or GED and

• Minimum of 3+ years related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications

• Schedule can change depending on quarterly metric ranking. Must be able to work 8-hour shift between business hours 8am - 10pm EST strongly preferred.

• Bilingual (Spanish) strongly preferred

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $15.97/hr. to $23.95/hr.

Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable

policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.