Job Information
Amazon Lead, On Road Delivery Operations in Grand Forks, North Dakota
Description
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as Team Lead, On the Road Operations. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements
Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
For this role, you will need to be:
Eligible to drive in accordance with DOT requirements
Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
Key job responsibilities
Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
Support standard work and safety programs.
Train new Delivery Associates on how to drive and operate the vehicles
Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas
Promote a positive culture for Delivery Associates.
Ensure all federal, state and local laws and requirements are being followed.
Conduct weekly performance reviews with delivery partners
Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.
Basic Qualifications
High school or equivalent
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 21 years of age or older
1+ years of working with computers and Microsoft Office products and applications experience
Hold a valid and active driver’s license in the state you are applying for
Must be able to obtain and maintain a Driver Qualification File
Preferred Qualifications
- Experience with end-to-end project management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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