This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6587273

Overview

Delaware North Parks and Resorts is seeking afull-timeFront Desk Supervisor to join our team at Yavapai Hotel inGrand Canyon, Arizona.As a Front Desk Supervisor, you are the first line of communication for guests and the hub of all communication for the property. We are looking for motivated, energetic, attentive individuals who can provide an exceptional experience to our guests from all over the world.

Unit Description

Delaware North\'s operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts.

Responsibilities

• Provide friendly and prompt reservation and check-in assistance to guests.
• Train and supervise front desk associates\' adherence to policies, standards and procedures.
• Train associates to handle difficult problems and complaints.
• Evaluate associate job performance and recommend appropriate rewards or corrective actions.
• Schedule staffing, deadlines, and duty assignments.
• Perform other duties as assigned.