Full job description {#jobDescriptionTitleHeading tabindex="-1"}

General Manager

Tommy's is looking for a motivated individual to oversee our new Grand Blanc location. The General Manager is responsible for daily operations and ensures all company standards are being followed.

The location is set to open December 2024 and we are looking to start employment of our leadership team early November for leadership training and pre-opening incentives!

What can Tommy's offer you?

• Competitive base salary pay and annual performance bonuses!
• Health Care Stipend Compensation
• Paid time off
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Nationwide brand presence

Position Responsibilities:

• Protect the interests of the company and profitability; grow the business
• Ensure that all company policies are maintained, current and up to date
• Lead weekly meetings with the support of the Assistant Manager that include a review of weekly issues, such as scheduled events, service changes, maintenance issues, staff issues, promotions, etc.
• Provide specialized leadership, training, and support to every Assistant Manager, Shift Leader, Site Specialist, and Team Member.
• Communicate daily with every leadership and team either in person, by phone, or in Teams.
• Accurately track and handle invoices for payment and record invoices in the Management App.
• Ensure that all personnel-related paperwork is kept locked, current, and compliant
• Professionally interview and hire the best candidates
• Ensure that the work schedule is properly made (for a 3-week period) and appropriate for projected sales, to ensure that you are hitting your labor budget.
• Keep team members on task with clear, written, and measurable goals
• Properly handle disciplinary and human resources issues.
• Work with each team member to identify and develop Shift Leaders for future consideration as for management positions.
• Ensure a safe, secure, clean, and well-maintained business operation.
• Create and complete a monthly site inspection form.
• Investigate and handle all guest-related complaints, issues, and insure top-notch guest service in all operations.
• Perform all POS and computer related systems tasks.
• Drive for Top Level KPI's within the franchise community.
• Be an exemplary ambassador for the business.
• Hold Site to Franchise Standard of Operations Guide.
• Successful completion of Tommy University courses, which will require overnight stays in Holland MI. at Tommy's Express Headquarters.
• Any additional tasks that pertain to benefitting the company and taking care of the guests.

Position Qualifications & Candidate Attributes:

• 2-4 Years Managerial Experience
• 2 Years Training Experience
• Proven experience in a successful guest service role
• Exceptional verbal and communication skills
• Must be able to problem solve and multi-task
• High school diploma or GED.

Work Environment and Physical Demands

This job operates in a professional retail environment. Potential car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work. The job works 5 to 7 days a week on site and works 40-45 hours per