Job Information
NCG Cinema - Grand Blanc Trillium Floor Staff in Grand Blanc, Michigan
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Position Overview: As a member of the Movie Theater Floor Staff, you will play a crucial role in delivering exceptional customer service and ensuring a pleasant moviegoing experience for our guests. This position requires enthusiasm, attention to detail, and a customer-focused mindset.
Key Responsibilities:
Customer Service:
- Greet customers warmly and assist with ticket purchases and seating arrangements.
- Provide information about movie showtimes, ratings, and theater facilities.
- Address customer inquiries, comments, and concerns promptly and professionally.
Concessions:
- Prepare and serve food and beverages, including popcorn, drinks, and snacks.
- Operate cash registers and process transactions accurately.
- Maintain cleanliness and organization of concession areas and dining areas.
Theater Presentation:
- Ensure theaters are clean, tidy, and ready for each screening.
- Monitor auditoriums during screenings to ensure a quality viewing experience.
- Assist with seating arrangements and accessibility accommodations as needed.
Safety and Security:
- Monitor entrances and auditoriums to ensure guest compliance with theater policies.
- Enforce safety protocols and emergency procedures.
- Report any safety hazards or maintenance issues promptly.
Teamwork and Communication:
- Collaborate with coworkers to ensure smooth operations and efficient customer service.
- Communicate effectively with management, coworkers, and customers.
- Assist in other areas of theater operations as needed, including box office and ushering.
Qualifications:
- Customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and ability to multitask.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Benefits:
- Competitive hourly wage.
- Opportunities for advancement and professional development.
- Employee discounts on movie tickets and concessions.
- Flexible scheduling options.
Working Conditions:
- Fast-paced environment with frequent interaction with customers.
- Standing, walking, and lifting may be required.
- Exposure to varying levels of noise and dim lighting.