... position is responsible for managing a team of appointment schedulers and operators and assuring that they provide timely and best in class customer service and patient access. This leader will develop appropriate ...

... callers. This leader will assist with escalated calls, implement any procedural changes, provide coaching ... tactical planning and workforce implementation of new processes is a must for this position. This leader ...

... and employees • Execute on talent management strategies to support the team’s growth, including ... , leadership coaching, and team building that support change and growth • Assist in the facilitation of ...

... customer service liaison to referring physician partners and their teams. This team member reports to the Director of Market Development for UMP, and will collaborate with their peers and that leader to analyze ...

... and maintaining effective working relationships with patients, physicians, management team and staff ...