Engineering a world of possibilities Mines is seeking a talented IT Program Analyst to join our IT Business Operations team. In this role, you'll be at the forefront of technology, responsible for promoting, monitoring, and facilitating the review process of software, applications, and services for

As the primary staff member maintaining our software inventory, you'll play a pivotal role in ensuring that our team has access to the latest tools and resources they need to excel. Collaborating with all areas of IT, you'll be the go-to expert on what software, applications, and services are available and licensed for use, all while keeping a close eye on the day-to-day operations of the department.

In this role, you'll assess and enhance our processes to drive even greater efficiency. For example, this position leads our departmental change advisory boards (CAB) for production system changes and facilitates the root cause corrective action (RCCA) process when unexpected issues arise. Plus, you'll play a vital role in managing contract renewals, extensions, replacements, and terminations, ensuring that they align with fiscal requirements, budgetary timing, and operational needs.

If you're ready to take your IT career to the next level and be part of a dynamic team shaping the future of technology at Colorado School of Mines, we want to hear from you! Apply now and become an integral part of our innovative IT department.

This is a hybrid position, with work taking place on campus in Golden, Colorado on Tuesdays and Wednesdays. For more about IT at Mines, please visit: it.mines.edu.

Specific Responsibilities: SOFTWARE, APPLICATIONS, AND SERVICES REVIEW PROCESS Promote, monitor, and facilitate the process to review software, applications, and services for Mines. Ensure that all requests are ushered through the process and completed in the timeliest manner. Assist requestors with gathering the necessary information that is required to complete the review process. Check for duplicate software and provide alternative solutions if there are comparable products already approved and available. Provide training to IT and other campus groups regarding their role and responsibilities during the process.

LICENSE INVENTORY Create and maintain an inventory of all software and applications at Mines. Maintain a comprehensive understanding of the software, application, and server licenses at Mines. Ensure that members of IT know what we are licensed for, how it can be used, and where it can be installed. Provide support with license management and license distribution as needed.

IT OPERATIONAL EFFICIENCY Facilitate and manage a Pre-Change Advisory Board (pre-CAB) and main Change Advisory Board (CAB) that determines whether to implement proposed changes to a system or service. Facilitate and manage a Root Cause and Corrective Action (RCCA) procedure for outages and degraded performance incidents. Perform reviews of the oldest tickets assigned to IT and drive them to completion. Identify areas of inefficiencies with ticket routing to improve the customer experience. Identify and develop ways of creating and updating operational processes for better efficiency. Design scalable and sustainable IT department-wide practices.

OPERATIONAL PROCUREMENT Maintain competency and understanding of Mines procurement policies and procedures. Purchase hardware, software, and services as necessary. Manage and lead contract renewals, extensions, replacements, and terminations to meet fiscal requirements, budgetary timing, contractual demands, and operational needs. Manage escalations with critical vendor relationships. Communicate to all stakeholders affected by approaching contract expiration/termination dates and assist with renewals. Establish and maintain a strong team-oriented relationship with the procurement office. Identify and execute value opportunities with key vendor relati nships. Provide appropriate support and training to internal staff that manage individual vendor accounts.

Minimum Qualifications:

Bachelor's degree from a four-year college or university in IT Management/Administration, Computer Science, Business, Finance, or equivalent advanced technical training and experience. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 subst 3+ years of professional experience facilitating business or governance processes. Experience gathering information from customers, assessing their needs, and providing solutions that meet their requirements. Experience managing a catalog or database of assets. Excellent knowledge of common productivity programs for word processing, spreadsheet creation, and infographics tools. Outstanding interpersonal skills and the ability to develop, maintain, and cultivate relationships with internal and external customers. Ability to manage confidentiality in all aspects of work. Ability to work in a dynamic environment and navigating ambiguity, while