Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the General Manager, you are responsible for maximizing the financial performance of one of the Caribbean's newest luxury resorts. By providing the highest possible quality guest service and product by cultivating a positive work environment for all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop, implement, monitor and participate in a comprehensive sales and marketing strategies that results in. Maximum occupancy and average rates for the hotel.

• Meet or exceed established budgetary guidelines.

• Works directly with the ownership group to strategize and implement projects that will assist with the growth of the hotel

• Oversees and assists with guest satisfaction and guest resolutions

• Maintains a cross-relationship with the restaurant and spa. Works as a team to promote the success of the entire Kimpton property.

• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.

• Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.

• Oversees weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs.

• Review and approve all operating expenses.

• Develop and supervise programs that promote a positive work environment for all employees.

• Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization. EX: Networking, Local Industry Events, Community Relations

• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.

• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.

Supervisory Responsibilities :

• Supervise and develop the performance of all operating departments including, but not limited to: Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting and People and Culture.

• Carries out supervisory responsibility in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience : You have 2 to 4 years of General Manager experience in a resort setting. Bachelor's degree preferred.

Language Skills : Candidate should be bi-lingual in Spanish and English. Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form. Regularly exercise independent judgment and discretion about matters of significance.

Physical Demands : While performing the duties of this job, the employee is constantly required to use a keyboard, sit, stand, walk, see, hear, write, and speak. The employee is frequently required to handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), collate/file, and dial. The employee is occasionally required to reach, twist, and climb stairs. The employee is constantly required to lift and/or move between 10-25lbs and occasionally required to lift and/or move between 50-75lbs.

Mental Demands : While performing the duties of this job, the employee is constantly required to produce detailed work, use math and reasoning skills, use verbal and written communication, have customer contact, handle multiple concurrent tasks and handle constant interruptions. The employee is frequently required to give presentations.

Work Environment : While performing the duties of this job, the employee may be occasionally exposed to heat, odor, fumes, dampness, dirt, noise and vibrations.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.