Bilingual Customer Traveling Trainer

Quebec City, QC

Full-Time

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Position description:

A day in the life

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As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds). Primary Responsibilities: - Virtual weeks (at home office) (15-25% of the time) - Prepare for upcoming installations utilizing company equipment (15-30%) - Communicate with internal groups - Assist with remote training or additional services as needed - Administrative duties like submitting reports, and sending weekly updates - Travel to dealership sites individually and with a team (75-85% of the time) - Meet with dealership management to understand their business needs - Configure solutions and training based on business needs - Provide training and support of software to customer personnel - Troubleshoot customer issues, diagnose, resolve and/or escalate problems - Monitor individual work load and prioritize responsibilities - Train/share knowledge with team members - Use of time for learning, growth and development Qualifications: - Ability to travel up to 80% of the time - Ability to travel to the United States for company-paid training - Ability to problem solve and train customers on software products Working Conditions: - Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours - Presenting. which requires the ability to stand, sit, and use a pointer - On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving - Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day - Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day Prior Experience: - Exceptional communication and organizational skills - Ability to multitask in a fast-paced environment - Outgoing, friendly personality - Strong written and verbal communication skills

A day in the life

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Training:

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements:

• Strong written and verbal communication skills

• Fluent in French and English

• Ability to travel 80% of the time

• Able to travel to the United States for company-paid training when deemed appropriate

• College diploma or University degree required

• Outgoing, friendly personality