Do you have IT Support experience? Are you looking for an opportunity to lead and manage a team (Tier 1 and Tier 2)? If so, Alaant Workforce Solutions has an opportunity with a top financial organization in the capital region!

Hours and Benefits for the IT Training and Support Manager:

• On-site Monday-Friday

• $65,000 - $85,000

• Paid Time Off, plus paid Holidays

• 401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan!

• Medical, Dental and Vision insurance

Responsibilities for the IT Training and Support Manager:

• Support and Operations Management:

• Oversee helpdesk support operations, including the call center and ticket system, with minimal hands-on technical work.

• Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience.

• Team Leadership :

• Lead and mentor the helpdesk support team, ensuring performance standards, resource availability, and continuous improvement.

• Training and Development :

• Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes.

Requirements for the IT Training and Support Manager:

• Bachelor’s Degree in information technology-related field or equivalent experience required.

• 5+ years of support experience required, supervisory experience preferred!

• Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management.

For more details on this role contact:

Alex Cosmer (he/him), Sr. Talent Acquisition Manager, alex.cosmer@alaant.com or (518) 689-0714

Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies.

This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews.

Connect with us on LinkedIn (https://www.linkedin.com/company/alaant-workforce-solutions/) , Facebook (https://www.facebook.com/AlaantWorkforceSolutions/) , Twitter (https://twitter.com/AlaantWFS) , Instagram (https://www.instagram.com/alaantworkforcesolutions/) , TikTok (https://www.tiktok.com/@alaant_wfs) , & Glassdoor (https://www.glassdoor.com/Overview/Working-at-Alaant-Workforce-Solutions-EI_IE2285064.11,37.htm)

At Alaant we believe in People First! We Care. We Listen & We Support.

www.alaant.com