This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6739628

Under direct supervision of the Sports Betting Shift Supervisor, responsible for accepting and assisting guest with placing wagers on sporting events while providing excellent guest service to players. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary Monitors and maintains Sports Betting Kiosks Stocks Sports Betting work stations with adequate supplies; keeps all stations neat and clean Writes sports tickets in an accurate and timely manner Makes payments on winning tickets in an accurate and timely manner Verifies tickets and payoffs Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures Explains wagering rules, including betting lines, odds, and bet types to guests as needed Ensures compliance with Currency Transaction Requirements (CTR), Title 31, Anti Money Laundering (AML), and Suspicious Activity Reports (SAR) for Casinos requirements Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service Verifies LED boards are correct; provides and verifies accuracy of guest informational sheets Notifies management of escalated or prevalent guest issues, concerns, and any apparent suspicious activity Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect Ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls Proactive in anticipating guests needs striving to provide memorable service experiences Arrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygiene Presents a polished and professional image at all times Routinely strives to build and achieve guest satisfaction Maintains confidentiality regarding customer play Communicates effectively with all co-workers and guest Performs other duties as assigned