Requisition ID: req54644

Job Title: RCA Program Supervisor

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 53,266.50 - 60,840.00 Annually

Location: Phoenix, AZ USA

Work Arrangement:Hybrid

Job Description

The RCA Supervisor supervises a team that works directly with participants to determine program eligibility, provide enrollment and monthly compliance monitoring, and appropriate referrals at the close of services. The supervisor will serve as a point of contact for the Arizona Refugee Resettlement Program and other community partners. They will work across office teams to ensure participant success and continued understanding of program rules. The supervisor might be responsible for providing these services to their own, reduced caseload, as needed.

Major Responsibilities:

• Monitor eligibility assessments for program enrollment for refugees, asylees, victims of trafficking, Cuban/Haitian parolees, SIV holders, and other eligible immigrants.

• Keep staff updated on programmatic and eligibility changes as they occur.

• Monitor RCA enrollment process for participants deemed eligible for assistance.

• Ensure accurate documentation is collected by direct reports and uploaded into state database (ARRPODS). Verify potential enrollees are not enrolled in any other cash assistance program.

• Maintain case files and audit to ensure quality assurance.

• Promote collaboration between the RCA team and other IRC teams and community partners.

• Troubleshoot payment concerns with RCA supervisor (vendor), HQ staff, and Arizona Refugee Resettlement Program.

• Monitor monthly check in meetings between Eligibility Specialists and participants to ensure compliance with program responsibilities.

• Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.

• Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team.

• Attend all required state trainings and meetings.

• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

• Other duties as assigned.

Job Requirements:

• Two+ years of professional work experience; preferably in a non-profit or social services environment or in role of supervision. Undergraduate degree in social work or related field preferred.

• A minimum of one-year direct casework experience.

• Fluency in written and spoken English, bilingual ability preferred in Spanish.

• Cross-cultural understanding and strong communication, both written and verbal.

• Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants or experience working cross-culturally

• Ability to prepare accurate and timely reports, document client interactions and services and maintain updated and accurate case files.

• Proficiency in Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with database experience strongly preferred.

• Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with stringent deadlines.

• Strong attention to detail with the ability to prioritize and manage time effectively.

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area for home visits, and visits to other agencies or service providers.

• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

• Occasional domestic (non-local) travel required; up to 10%.

• May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles. In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.