[ESSENTIAL DUTIES:]{arial",sans-serif"=""}

1. Provides comprehensive outreach services, encompassing direct client assistance, on-site services, and home visits. With client, develops action plans to address problems, monitor progress towards goals, reassess needs, and adjusts action plans.
2. Acts in response to crisis situations and case management referrals to assist clients with the resolution of difficult issues, including but not limited to eviction/ejectment. Assesses needs and applies counseling techniques to address clients presenting concerns in crisis.
3. Serves as client advocate and collaborates with other providers to link clients to appropriate services and other community support systems, programs and services. Evaluates eligibility for benefits such as the Energy Assistance, Medicare, Medicaid, Supplemental Nutrition Assistance Program, Uniform Relocation Assistance Act, and other federal, state, and local programs.
4. Coordinates community resources and volunteers to provide services for financially disadvantaged individuals in the community such as the local food and fuel banks, and other department programs. Works with community groups and civic organizations to coordinate programs for seniors, disabled adults and financially at-risk residents in the community.
5. Coordinates support groups and educational series to benefit clients, their families and caregivers and the community.
6. Maintains records of Outreach Services activities, case notes and files using an electronic database system.
7. Keeps abreast of changing legislation, that affects seniors, disabled adults and individuals and families in financial need, and services and programs available to meet those needs.
8. Markets programs and events, and shares information with the community, using desk top publishing, press releases, public speaking engagements and social media.
9. Contributes to a respectful and safe work environment by fostering a culture of positive communication and ethical behavior, with an emphasis on providing exceptional service to internal and external customers.

[OTHER DUTIES:]{arial",sans-serif"=""}

1. Performs other duties as required.

[CONFIDENTIALITY:]{arial",sans-serif"=""}

• Maintains confidentiality of records and information in compliance with National Association of Social Workers Code of Ethics

[CONDUCT:]{arial",sans-serif"=""}

• Observes safe work practices
• Observes state traffic laws
• Represents the Town in a professional and courteous manner at all times

[DEPENDABILITY:]{arial",sans-serif"=""}

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