Police Communications Shift Supervisor

Print (https://www.governmentjobs.com/careers/gilbert/jobs/newprint/4853625)

Apply



Police Communications Shift Supervisor

Salary

$37.58 - $52.61 Hourly

Location

Police Department, AZ

Job Type

Full Time

Job Number

25-0113A

Department

POLICE DEPARTMENT

Opening Date

03/04/2025

Closing Date

Continuous

• Description

• Benefits

• Questions

We Are Seeking

This posting will remain open until the position is filled. We anticipate reviewing applications on March 24th and on a weekly basis until a candidate is selected.

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Communications Shift Supervisor.

The Police Communications Shift Supervisor reports to the Police Communications Manager. The primary function of this position is to supervise shift level operations related to emergency and non-emergency calls for public safety services in a 24/7 public safety emergency communications center. This position oversees the activities and performance of Dispatcher I's and Dispatcher II's to ensure the receipt and processing of calls are received and dispatched to police field units according to established policies and procedures.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:

• Supervises, directs and evaluates assigned staff

• Oversees and monitors emergency communications center operations; resolves employee questions

• Ensures emergency and non-emergency police, fire, and medical calls, as well as after-hours requests for Town services, are effectively processed

• Reviews logs, reports, and other records completed by employees to ensure accurate processing

• Resolves internal and external concerns and complaints to include, but not limited to: performing investigations, drafting executive summaries, providing coaching and counseling

• Establishes performance goals and writes performance evaluations

• View the full job description. (https://www.governmentjobs.com/careers/gilbert/classspecs/1150209)

About You

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

• Three years of recent experience as a public safety dispatcher AND one of the following:

• Associate's degree (preferred); OR

• An equivalent combination of education and experience to successfully perform the essential duties of the job, such as supervisory experience or college credits.

• Must be able to obtain a Level A Terminal Operator Certification within 6 months of hire date

• The most highly qualified candidates will be invited to complete CritiCall testing as part of the evaluation process

• Police Communications Supervisors work rotating shifts that include nights, weekends, holidays, and overtime as needed.

• The ideal candidate will have a track record of leading by example and will take a positive, results-oriented approach to supervision.

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

This posting will remain open until the position is filled. We anticipate reviewing applications on March 24th and on a weekly basis until a candidate is selected.

Why Team Gilbert?

Gilbert’s Mission: Anticipate. Create. Help People

Our Values: DRIVEN, KIND, BOLD, HUMBLE

Awards: (https://www.gilbertaz.gov/about-us/team-gilbert/awards-accolades) We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

• Yes

• No

  02

  Do you have at least an Associate's degree?

• Yes

• No

  03

  Do you have an equivalent combination of education and experience to successfully perform the essential duties of the job, such as supervisory experience or college credits?

• Yes

• No

  04

  If you indicated you have equivalent combination of education and experience listed in the previous question, please describe your education and experience in detail in the space below. If not, please enter N/A.

  05

  How many total college credit hours have you earned to date?

  06

  Do you have at least three years of recent public safety dispatch experience?

• Yes

• No

  07

  If you indicated you have the experience listed in the previous question, please describe your experience in detail in the space below. If not, please enter N/A.

  08

  Do you hold a current Arizona Criminal Justice Terminal Operator Certification?

• Yes

• No

  09

  How many years of experience do you have supervising the work of other employees, to include hiring, coaching and development, performance planning and appraisal, and discipline up to and including termination?

• No experience in this area

• Less than one year

• 1 - 2 years

• 2 - 3 years

• 3+ years

  10

  If you indicated you have the experience listed in the previous question, please describe your experience in detail in the space below. If not, please enter N/A.

  11

  How many years of experience do you have training other employees, to include following training outlines, documenting daily observation reports, completing weekly training assessments, coaching and mentoring trainees, compiling performance improvement plans and assessing post-training competencies?

• No experience in this area

• Less than one year

• 1 - 2 years

• 2 - 3 years

• 3+ years

  12

  If you indicated you have the experience listed in the previous question, please describe your experience in detail in the space below. If not, please enter N/A.

  13

  How many years of experience do you have participating in a work-related committee, project or team; such as updating training manuals, policy manuals and forms, etc.

• No experience in this area

• Less than one year

• 1 - 2 years

• 2 - 3 years

• 3+ years

  14

  If you indicated you have the experience listed in the previous question, please describe your experience in detail in the space below. If not, please enter N/A.

  15

  I understand that this position requires working rotating shifts to include nights, holidays, weekends, overtime, and overnight shifts and I can accommodate such a schedule.

• Yes

• No

  16

  Are you familiar with Federal, State, and Local rules and regulations, policies and procedures governing security and privacy of record information?

• Yes

• No

  17

  If you indicated you have the experience listed in the previous question, please describe your experience in detail in the space below. If not, please enter N/A.

  18

  The next 10 questions reference general requirements for candidates whose assignments may require them to work within the Gilbert Police Department. Are you at least eighteen (18) years of age?

• Yes

• No

  19

  Do you have a high school diploma or GED?

• Yes

• No

  20

  Have you been convicted of a felony or any offense that would be a felony if committed in Arizona?

• Yes

• No

  21

  Were you dishonorably discharged from the United States Armed Forces?

• Yes

• No

  22

  Are you currently under investigation for violations of internal policy, procedure, or other administrative guidelines?

• Yes

• No

  23

  Have you ever been convicted of a crime related to domestic violence?

• Yes

• No

  24

  Have you personally possessed, used, sold, produced, or cultivated marijuana within the past one (1) year, or at any point while employed with a law enforcement agency? - It is not a disqualifier if those activities occurred while employed for a licensed dispensary and in the scope of employment duties. - This includes products derived from marijuana if they contain more than 0.3% tetrahydrocannabinol (THC). - This does not include Cannabidiol (CBD) products containing less than 0.3% tetrahydrocannabinol (THC).

• Yes

• No

  25

  Have you illegally used any steroids within the past one (1) year, or at any point while employed with a law enforcement agency?

• Yes

• No

  26

  Have you illegally used Adderall within the past one (1) year, or at any point while employed with a law enforcement agency?

• Yes

• No

  27

  Have you ever illegally sold, produced, cultivated, or transported any dangerous drugs, narcotics, hallucinogens, or prescription drugs?

• Yes

• No

  28

  Have you illegally used any dangerous drugs, narcotics, hallucinogens, or prescription drugs within the past five (5) years, or at any point while employed with a law enforcement agency?

• Yes

• No

  29

  The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

• Veteran

• Disabled Veteran

• Veteran's Spouse/Surviving Spouse

• Disabled Person

  Required Question

Employer

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Website

https://gilbertaz.gov/jobs

Apply

Please verify your email address Verify Email