Job Title: On-site Field Support Technician

Location: Getzville, NY

Duration: 3+ Months Contract to Hire

*MAC Experience is Preferred.

Essential Job Functions:

Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

Assists in instructing customers in the operation and maintenance of systems/equipment.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analyses and prepares reports on system problem trends and issues.

Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.

Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.

Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.

Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications:

High school diploma or G.E.D.

Two or more years of field support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Experience working with process and/or system design concepts

Experience working with appropriate programming languages, operating systems and software

Experience working with engineering principles and practices

Other Qualifications

Interpersonal skills to work with customers and other unit personnel

Analytical and problem solving skills

Communication skills

Time management and organizational skills

Ability to resolve non-complex hardware and equipment problems

Willingness to travel

Work Environment

Office environment

May require weekend work

May require shift work

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.