The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family

Responsibilities:

• Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.

• Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.

• Assist in performing a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.

• Help contribute to the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.

• Support the review and challenge process, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.

• Help contribute to the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).

• Assist in the monitoring of the adherence to the MCA Standard through controls after the execution of a process (QA).

• Support in dealing with Operational and Compliance Risk in accordance with established Policy requirements.

• Assist in performing a detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.

• Assist in supporting Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).

• Be part of the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.

• Help ensure that adequate governance and training are in place to support management of Risk profiles.

• Contribute to the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).

• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.

• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).

• Coordinate risk and control responsibilities and ensure accountabilities are embedded within FLUs, including providing training and leading by example.

• Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.

• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience.

• MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.

• Consistently demonstrates clear and concise written and verbal communication skills

• Effective organizational influencing skills required.

• Third party vendor management preferred. Demonstrated ability to lead global team efforts

• Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details

• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor's/University degree, Master's degree preferred.

We are seeking a high-performing, highly motivated professional with a background in risk and controls to help us effectively manage risks for the Business Aligned Marketing, Global Insights, and Enterprise Marketing and Brand Engagement functions within Citi’s Client organization. This is an exciting opportunity for a practically minded professional with a strong control mindset who has keen interest in growing professionally.

The Client organization was established to drive an enterprise-wide approach to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. It brings together business-aligned marketing teams with the enterprise marketing and branding team to place clients at the heart of our activities and, joined with our content capabilities, ensures that we focus on the content that our clients care about most, target the relevant client segments with efficiency and scale, and produce returns from our thought-leadership.

The Business Controls Manager will be part of a growing Client CAO Controls function reporting into the Global Insights, Content and Brand Controls Head. A successful candidate will have a focus on identification of risks and issues, followed by development of strategic solutions to address them and will have an opportunity to re-shape and streamline controls processes to align with a future state of firm’s controls environment. A successful candidate will be responsible for monitoring compliance with internal and external regulations and providing support in its interpretation and implementation. The person in this role will be representing Client Controls in interactions with the Business Aligned Marketing, Global Insights, and Enterprise Marketing and Brand Engagement functions, will interface with 2nd and 3rd line of defense stakeholders and will interact with peer groups within the Client CAO function.

Responsibilities:

• Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e. Risk & Control Self-Assessment) for the Global Insights & Content and Enterprise Marketing and Brand Engagement businesses as required by the MCA Standard, including the assessment and appropriate approval of risk associated with business changes.

• Support teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.

• Support the review and challenge process, within the Global Insights & Content and Enterprise Marketing and Brand Engagement businesses, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.

• Independently assess risks and drive actions to address the root causes of issues by challenging both historical and proposed practices.

• Engage with 1st and 2nd line partners to confirm risks (e.g. regulatory, operational, reputational) are identified and proper controls are in place.

• Provide support of assigned business area by attending and participating in business meeting routines to provide control related updates to the team and learn about any new initiatives the team will need to support.

• Proactively identify emerging risks and assist the control team with resolving control gaps and issues and help to create corrective action plans, inclusive of root cause identification and resolution.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Ensure internal reviews and external examinations are well managed with clearly evidenced controls.

• Respond to ad hoc control / audit related requests as needed.

• Serve as partner on Manager Control Assessment (MCA) Quarterly Risk Assessment and the Annual Risk Assessment processes.

• Actively focus on process improvement, creating efficiencies, and ensuring proactive approach and partnership to audit management.

• Demonstrate the ability to operate with a limited level of direct supervision.

• Exercise independence of judgement and autonomy.

• Act as a subject matter expert to senior stakeholders and /or other team members.

• Engage in additional work streams as required.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Primary Location:

Getzville New York United States

Primary Location Full Time Salary Range:

$92,000.00 - $138,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

May 01, 2024

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