Job Description

Don't just take a JOB, start a CAREER with Heritage Ministries and change lives forever. Caring is our calling and the team at Heritage Ministries goes above and beyond this to ensure that the Heritage experience is award-winning for each and every one of our residents. We strive to provide Hope, Dignity, and Purposeful Living in all that we do.

Heritage Ministries is in growth mode and currently seeking a Helpdesk Technician to join our team! The Helpdesk Technician is responsible for providing maintenance of the computer environment by analyzing requirement, resolving problems, installing hardware and software solutions and supporting the internal IT Helpdesk. Tasks include end user support, performing PC maintenance, upgrades and configurations. Y ou will find meaningful work in this role with the opportunity to collaborate and make a positive impact every day! Apply now!

Responsibilities:

• Provide excellent customer service that will enhance and support Company operations and sales

• Complete time critical assignments on time to meet company goals and customer deadlines

• Potential to be required to be on-call on nights or weekends or work weekend and night shifts

• Enter all work into ticketing system

• Ability to perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping hardware, etc.)

• Provide level 1 support for PCs, printers, scanners, aircards and PDA devices

• Perform on-sight technical PC support for corporate personnel

  Benefits:

• Paid time off (on an accrual basis)

• Paid holidays (premium pay if scheduled to work the holiday)

• Paid sick time (New York)

• 401k (Employer matched)

• Employer contributed Medical, Dental, and vision insurance

• Employer paid life insurance

• Paid training opportunities

• Education Assistance plans

• Employee pharmacy program

• Special employee recognition and giveaways

  Qualifications:

• High School diploma or equivalent, college degree preferred

• 2-4 years experience installing, configuring and resolving complex PC support issues

• One year experience in a help desk or desktop support based role required; call center experience will also be considered.

• Familiarity with various Windows operating systems, networking environments, Internet applications, including Internet Explorer, Internet connectivity methods, including virtual private network (VPN), dial-up and broadband, preferred.

• Possess strong working knowledge of Microsoft Office applications

• Ability to perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)

  If you have a passion for service, work life balance, and enjoy working with others, we want to speak with you! Apply now!

  *A full written job description is available upon request

  **We reserve the right to revise the essential position functions and responsibilities as the need arises.

Requirements