This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1228944 Job description

The Night Shift Customer Service Leader is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity.

Duties and responsibilities

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.

Follow and train our Mission and Brand standards

Ensure execution of established safety, security, quality, and store operations policies and standards.

Provide direction, motivation, and coaching for associates during the shift.

Recognize associates and celebrate accomplishments.

Enforce cash handling and accountability processes and perform manager functions on register.

Administrate check-in of external and internal vendors according to corporate procedures.

Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Complete all required cleaning tasks

Any other duties as assigned by the Store Leader

Essential Functions include:

Excellent customer service skills

Ability to work with little or no supervision

Detail oriented and excellent organizational skills

Ability to defuse issues using de-escalation and problem-solving techniques

Proven self-starter with demonstrated ability to make decisions

Excellent relationship building and leadership skills

Food Safety Certified

Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing

Must be able to lift and carry up to 35 lbs

Ability to learn and utilize the stores technology

Must have reliable transportation

Must be at least 18 years old to be considered for this role

Ability to direct others and prioritize tasks