Workplace Experience Coordinator (Georgetown, PG)

Job ID

208422

Posted

28-Feb-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management, Workplace Strategy

Location(s)

George Town - Pulau Pinang - Malaysia

Workplace Experience Coordinator (Georgetown, PG)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.

• Make a memorable first impression by answering the telephone in a professional manner.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.

• Escalate inquiries or complaints from employees, guests, and co-workers.

• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.

• Create customized client materials that follow brand guidelines.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.

• Evaluate and select solutions from established options.

• Impact team through the quality of the services or information provided.

• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

About you:

• Diploma with 2-3 years of job-related experience.

• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.

• Ability to explain detailed and complicated information within the team in a clear and concise manner.

• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with a robust inquisitive mindset.

So, what's in it for you?

• Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.

• Values deeply ingrained - You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).

• Working alongside an experienced and established team/leader.

• We offer a range of networking groups, committees and programs including Women’s Network, DE&I Network, LinkedIn Learning, Harvard Manage Mentor, Aspire Program, PMEI Leadership Training, Mentoring Program, and more!

If the above interests you, we would love to hear from you!

Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)