POSITION SUMMARY:

The Government and Non-Government Team Leaders are responsible for monitoring the efficiency of the Collections Specialists and the Patient Account Representatives. He/she must ensure prompt, courteous handling of patient accounts during the process of collecting balances owed to the hospital. He/she acts as a liaison to various departments within the hospital as well as agencies outside the hospital. He/she monitors and evaluates services provided and designs and revises procedures in collaboration with other departments. The Team Leader participates in orienting and assigning staff to assure adequate coverage. He/she participates in designing, implementing, facilitating, and evaluating the quality improvement program for the Patient Financial Services Department. The Team Leader fosters a patient-focused environment in PFS, oversees the establishment and implementation of acceptable standards of services, and creates a vision for the area that reflects the values of Finger Lakes Health.

QUALIFICATIONS:

EDUCATION:

Minimum:

High school diploma or equivalent.

Some applicable work experience may be substituted for educational requirements.

Preferred:

Technical school training, Associate’s Degree, or Bachelor's Degree in Health Care Practices.

LICENSE:

PROFESSIONAL CERTIFICATIONS:

WORK EXPERIENCE:

Minimum:

Must have knowledge of Federal and State billing and collections compliance rules.

Three years’ experience as a Patient Account Billing Rep in a Healthcare Environment.

Ability to assume an active role in both problem identification and problem resolution.

Experience to include knowledge of relevant third party billing regulations, requirements, and CPT coding.

Preferred:

Prior leadership experience.

SKILLS:

Minimum:

Demonstrated leadership abilities.

Satisfactory or above work record for two years.

Successful completion of in-house billing competency test.

Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner.

Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling.

Excellent interpersonal, communication and organization skills.

Computer literacy

Preferred :

Experience with Microsoft Office products and electronic medical record

Salary Range: $19.73-$22.90