Account Manager (Taste) - Switzerland

Location: Satigny/La Plaine, Geneva or Kaiseraugst, Switzerland

Hybrid

DEI Statement

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities:

CUSTOMER

• Define account objectives, develop commercial strategy, implement through account plan

• Identify and document business potentials and competitive landscape

• Develop successful working relationship with (new and existing) clients, establish dsm-firmenich as key partner to obtain briefs for profitable business

• Monitor client satisfaction and initiate corrective action where needed

• Identify business opportunities, decision factors and success criteria and define action plan accordingly

• Create and manage technical innovation pipeline for customers

• Negotiate with clients commercial terms, including payment terms, prices for new business and increases for existing items

• Maximize business vitality

PROJECTS

• Get clear and complete briefing from clients, understand their needs and technical challenges and consult on the best dsm-firmenich solutions; brief creation and development teams

• Anticipate clients' needs and technical challenges and develop proactive promotions/lead proactive projects to generate new business opportunities

• Define accurate pricing and margin parameters for each project, according to guidelines, and enter properly all project information in project management system according to established rules

• Lead/coordinate projects with internal partners and with clients (including flavour and ingredient submissions)

• Deliver proactive and reactive projects, driving and coaching the technical team and participating in application work where needed to meet exact client needs.

• Share visit reports, client information and feedback, and when needed conduct ‘lessons learned’ analysis

ACCOUNT MANAGEMENT

• Manage products life cycle demand planning, customer care and supply chain to ensure high level of service to clients and good working practices for dsm-firmenich

• Support client at relevant level, Sales, Pricing, Creation and Development, Demand Planning, Customer Care, Regulatory, Finance.

• Build the account sales budget annually, monitor sales and profitability versus objectives, provide input to quarterly Sales forecast

• Monitor and optimize all other financial aspects of the account, in particular expenses vs budget and clients over dues vs objectives

• Make sure all commercial data and documentation are accurate and properly maintained

• Continuously improve and optimize profitability

We bring:

• Being part of a strong and motivated team in a vibrant location

• A diversity of exciting projects related to foods products

• The opportunity to work for a highly social company where sustainability is much more than a claim and is core to our strategy and purpose

• Career development opportunities with great opportunities to learn and grow

• To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology

You bring:

• Diploma in Food Science and/or Technology or equivalent

• Minimum 2 years of relevant flavour, fragrance or ingredient industry experience

• Team player – ability to work seamlessly in a high-performing team

• Good business understanding of both dsm-firmenich and clients' businesses, objectives

• Ability to develop client relationships successfully and to position dsm-firmenich as key partner

• Sales and Negotiation skills

• Extended product expertise (product, market, consumer, technical/flavours/ingredients)

• Ability to prepare and deliver presentations to clients and to demonstrate products

• Ability to develop strategic plans, define, prioritize and implement business opportunities and success factors

• Decision making skill,

• Business acumen (pricing, sales & profitability, expenses)

• Supply Chain understanding (product life cycle, demand planning, forecasting)

• Computer literacy

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com