Description We are in search of a Customer Service Representative to join our team in Garland, Texas. This role involves handling customer service inquiries and collaborating with internal teams to provide a superior customer experience. The position focuses on vehicle rental operations and is a short term contract employment opportunity.

Responsibilities:

• Handle daily customer service inquiries through phone and text communication

• Coordinate and manage incoming customer reservation requests for vehicle rentals

• Check-in and check-out rental vehicles on-site

• Collaborate with internal teams to deliver excellent customer service

• Monitor and report on fleet vehicle data, including mileage tracking

• Facilitate third-party vehicle maintenance and accident repairs

• Manage and delegate after-hours customer requests as required

• Work with the HQ Team for incident/accident management

• Navigate customer service requests efficiently and effectively

• Maintain an 'on-call' basis for handling and delegating after-hours customer requests. Requirements • Proficient in providing outstanding customer service and ensuring customer satisfaction

• Prior experience in a call center or customer service role

• Familiarity with managing inbound and outbound calls

• Strong understanding of customer success principles

• Ability to handle customer complaints and provide appropriate solutions

• Familiarity with fleet vehicles and their maintenance

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing customer needs

• Proficient computer skills, including the ability to use customer service software and databases

• Ability to work collaboratively in a team environment

• Strong problem-solving skills and the ability to think quickly under pressure

• High level of professionalism and a positive attitude towards customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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