Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Process Operations Supervisor is responsible for managing all operational activities of the unit. This position will execute all workflows required to intake, process and deliver medical records for our retrieval business. This position will directly manage workforce planning and forecast staffing levels to meet service and productivity goals. Maintain current knowledge and development trends in the medical records retrieval industry and lead implementation of new solutions in the processing operations. Manager, Recovery and Process Operations will collaborate with other Episource medical records retrieval functional groups to develop, implement and maintain solutions and services that meet client requirements and Episource commitments.

This position will be on-site daily in Gardena, CA.

Primary Responsibilities:

• Manage all processing operations including all intake, processing, output and delivery of all document assets. Includes the necessary tracking and reporting at each stage of the process

• Lead day to day operations of all recovery and record processing associated functions

• Develop and track key KPIs across the processing operation center to track strategic goals, milestones and accomplishments

• Manage workforce planning and forecast staffing levels to meet service and productivity goals

• Maintain and analyze workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement

• Manage the relationship between Episource and external vendors to facilitate collaboration and proactively identify opportunities and solutions with mutually agreeable impact and benefits

• Author, manage, and deliver executive level reporting, including weekly, monthly, quarterly status reports

• Work with cross-functional stakeholders to implement solutions to drive improvements in operational quality and efficiency

• Conduct performance evaluations that are timely and constructive

• Manage workflow and training new hires

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of relevant work experience in healthcare IT, management consulting, business operations or related field

• 2+ years of experience rolling out process implementation

• Leadership experience with responsibilities for forecasting, scheduling and KPI development for direct reports

• Proven solid understanding of operations, effective operations management and improvement methodologies

• Ability to be a strategic thinker along with the ability to structure, analyze and present complex ideas and data, as well as resolve complex problems in a simplified format

• Experience delivering metrics and performance to senior leadership

• Ability to influence senior stakeholders (across different geographies) and communicate well at all levels

• Ability to make decisions under a high-pressure environment and reacts well to challenges

• Proficient in MS Office with solid Excel skills (pivot tables, v-look ups)

• Ability and willingness to work daily onsite in Gardena, CA

Preferred Qualifications:

• Salesforce CRM experience

California Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.