Description

We are seeking an individual to join our team in Santa Fe Springs, California, as a Customer Service Representative. The role primarily involves managing customer inquiries, processing orders, and assisting in warehouse return processes within the logistics industry.

Responsibilities:

• Responding to customer inquiries via phone, email, and chat promptly and professionally

• Providing accurate information about products, services, and order statuses

• Resolving customer issues and complaints effectively to ensure high levels of customer satisfaction

• Accurately entering customer orders into the system and processing them in a timely manner

• Coordinating with internal departments to ensure orders are fulfilled accurately and on time

• Managing Return Merchandise Authorizations (RMAs) efficiently

• Communicating with customers regarding return policies and procedures

• Processing returns and coordinating with the warehouse to ensure returned products are handled appropriately

• Assisting the warehouse team with receiving and processing returned items

• Ensuring returned items are inspected, sorted, and processed correctly

• Supporting inventory management by updating records for returned items

Requirements • Proven experience in a customer service role, preferably in a call center environment.

• Proficiency in answering inbound calls and handling both inbound and outbound calls efficiently.

• Demonstrated ability in data entry and order entry tasks.

• Proficiency in using Microsoft Excel and Microsoft Word.

• Experience in managing email correspondence professionally and effectively.

• Ability to schedule appointments accurately and in a timely manner.

• Excellent customer service skills, including the ability to resolve issues and maintain customer satisfaction.

• Excellent communication skills, both verbal and written.

• Ability to work independently and as part of a team.

• Strong organizational skills, with the ability to multitask and manage time effectively.

• High level of attention to detail.

• Demonstrated problem-solving skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .