Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.

Reports to: Office Manager I or II per clinic structure

Processes all insurance referrals and/or pre-certifications. Drag Edit Delete

Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care. Drag Edit Delete

Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office. Drag Edit Delete

Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests. Drag Edit Delete

Greets visitors and communicates with patients and providers. Drag Edit Delete

Checks patients in and completes the intake process to include insurance verification and updating demographic information. Drag Edit Delete

Collects appropriate co-pays and communicates any financial liability to the patient. Drag Edit Delete

Organizes and sets up appointments for some of the providers as needed. Follows up on special function needs. Drag Edit Delete

Performs electronic chart pre-load process. Also scans documents to the patient electronic chart. Drag Edit Delete

Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry,

Minimum Education High school diploma or equivalent X Required Drag Edit Delete

Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Drag Edit Delete

Required Skills Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Required within 90 days of hire, if not current upon hire. Drag Edit Delete

Minimum Work Experience 2 years Medical Office experience Preferred Experience with Medical Referrals Preferred

Job: *Administration/Clerical

Organization: *HighPoint - Sumner Physicians Practice

Title: PSR/Referrals - Highpoint Endocrinology

Location: Tennessee-Gallatin

Requisition ID: 7457-11376