Job Title: Lead Service CoordinatorJob Description

As a Lead Service Coordinator, you will take charge of dispatching a team of 9 service technicians, manage ordering of parts, and monitor schedules while adjusting priorities as needed. You will also lead two other members on the dispatch team. Your responsibilities will include answering customer calls, scheduling appointments for field personnel, keeping customers updated on the status of their service calls, and professionally addressing and resolving any issues that may arise. Additionally, you will be expected to perform other office duties as needed and provide continuous support to customers, field service personnel, and management.

Hard Skills

• HVAC industry experience

• 3-5 years of Dispatch / Service Coordination Experience

• 2-3 years of leadership experience supervising other dispatchers

• Proficiency in MS Office

• Experience with Dispatch Software

• Typing speed of 40wpm or more

Soft Skills

• Active listening

• Excellent communication skills

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Gaithersburg, Maryland.

Work Environment

The position is 100% onsite, located in a large office room alongside your team, supporting 9 service technicians with plans to expand. You will directly supervise two other team members, one entry-level and one former driver now working in dispatch. Standard working hours are Monday to Friday, from 7:30/8:00 AM to 4/5:00 PM, with flexibility required based on team needs.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.